Creating a time and attendance app in 5 days
Since our CTO made it clear that these were the main interests of the company, we understood that we could possibly uncover additional ideas to improve the time and attendance experience but it would not be made a priority or even to MVP. Since none of the UX team had any experience with Time and Attendance apps, we took it upon ourselves to thoroughly dive in and find out as much we could.
The project was led by the Lead UX Designer, and my part was to provide research into competitors, best practises, assisting with usability testing, recruiting testers, and interviewing.
Adopting The Google Design Sprint
The Lead UX Designer expressed that she was interested in putting the Google Design Sprint into use for this project, since it was expected to be a very quick turn around. To get started, I gathered a number of people to interview from the hospitality industry to interview for their experiences with Time and Attendance, and I also began to separately organise a group of people for a design activity called ‘Business Origami’ that the Lead wanted to perform.
The interviews and design activity uncovered a wealth of information, and we began to map out the user journeys of both manager and employee of their daily routine. This also helped us highlight where the T&A app would come into use, based on the timeline and people’s activities.
The next step was to then gather all of our information and research and create a presentation. We invited a few stakeholders that would be of interest in this project, then commenced the co-design of the T&A app.
Discussing the happy/unhappy paths of current time and attendance methods based on research and interviews with a product owner and head of development.
The results of the design sprint were successful, and based on the quick design produced from the design sprint a prototype was created. Potential end-users from well known restaurants were invited to test the prototype in a usability session, and I took notes and managed the recording software while the Lead acted as the facilitator of the usability session.